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Help & Quick Start

Everything you need for your first game, in one page.

First game

  1. Add sponsors — Sponsors page. Add a logo and contact.
  2. Upload media — Media page. Commercials and graphics, linked to a sponsor.
  3. Configure packages — Settings: set commitment rules, SmartBreak lengths and packages, then assign each sponsor a package.
  4. Create game — Games page. Set the sport and teams, then press "Build reels".
  5. Pair Player — On the broadcast computer open zingcue.com/player and enter the code from Settings › Devices.
  6. Run preflight — Open the game's readiness check. Wait until every file shows ready.
  7. Go Live — Start the live session and open the Controller on a phone, tablet or laptop.
  8. Use SmartBreak — Tap 30, 60 or 90 when a break starts. Check the lineup, then Run break.
  9. End game — Press End game on the Controller.
  10. View sponsor report — Reports page. Print or email it to the sponsor.

Tip: use Test Mode on the Controller before game day. Test plays reach the Player but never count toward sponsor reports.

Recommended video format

MP4 · H.264 video · AAC audio · 1080p · 30 or 60 fps · 8–12 Mbps.

Other formats may work if your browser can play them — ZingCue warns you on upload but never changes your files. 4K, very high bitrates and unusual codecs are the most common causes of stutter.

Stream Deck setup

  1. Settings › Integrations: create an integration key and copy it (it's shown once).
  2. Install a Stream Deck plugin that can send web requests (for example "API Request" or "Web Requests").
  3. For each button, choose POST and paste the address from the Stream Deck section — for example the SmartBreak 60 address ends in /smartbreak/60.
  4. Add the header Authorization: Bearer <your key>.
  5. Use the Test button on the Integrations page before game day.

SmartBreak buttons only accept the break lengths set in Settings. A new live session has a new address, so update your buttons for each game (or pick the session on the Integrations page first).

Troubleshooting

Player offline

Check the broadcast computer's internet connection and that the Player tab is still open. Plays are never queued while the Player is offline — they are refused and logged so you can see what was missed.

Video won't play

Re-export as MP4 (H.264/AAC, 1080p). Make sure the Player shows as ready in the readiness check.

No audio

In Chrome, click the lock icon next to the address and set Sound to Allow for zingcue.com. For a browser source in a switcher, enable its audio control option.

Cache not ready

Leave the Player open on the game until every file shows ready. Large files take longer — see the recommended format above.

SmartBreak has no eligible spots

Press "Build reels" on the game, check sponsors have active media, and check each package allows game breaks and the game's sport.

Failover

If the main Player fails and a backup is assigned and online, press "Switch to backup" on the Controller. Only one Player logs plays at a time.

Still stuck? Contact support.